Yesterday I got a call from a client informing me that he was called by his MCO and was told that he is putting his company out of business because, through our office, the client was awarded his permanent partial compensation benefit (the money for his injury). Imagine my surprise at such a conversation which was initiated by an entity whose only job is to oversee medical treatment authorizations and payment for such treatment.
My client felt bad about the call from the MCO until I explained who/what the MCO is/does. And why such information from the MCO is inaccurate.
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